Job Title:
Tech Support Specialist
About the Role:
We are seeking a skilled Tech Support Specialist to join our team in our City Centre offices. This is a hybrid role that offers a balance of working from home and working from the office.
What We Offer:
We provide a comprehensive benefits package, including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension, and comprehensive Wellbeing initiatives.
Job Responsibilities:
1. Perform incident management on support products and services.
2. Contribute technical content and departmental procedures to the knowledge base.
3. Maintain timely awareness of current initiatives, rollouts, and changes to technical environments.
4. Adhere to the Service Desk process and procedure guidelines during the incident lifecycle.
5. Perform triage, resolve incidents, and respond to queries on PCs, laptops, terminals, printers, mobile devices, tablets, shrink wrap, and in-house applications.
6. Adhere to agreed service levels and quality measures.
7. Any other duties as assigned by your manager.
Corporate Accountabilities:
1. Values/Culture: Act in a manner consistent with the organisation's vision and values; act as a role model in promoting behaviour that is consistent with the organisation's vision and values.
2. Risk Management: Ensure compliance with all relevant risk and regulatory requirements; proactively highlight any risks so that mitigating actions can be taken.
3. People Management: If you have people responsibilities, oversee the activities of direct reports to ensure a high performing, well-motivated and developed team which delivers the required results.
4. Financial/Budgetary responsibility: If you have budgetary responsibilities, monitor and manage local expenditure to ensure value for money is achieved and that budgets are managed responsibly.
Requirements:
1. 2-3 years experience in a similar technical support role.
2. IT / Computer Science qualification.
3. Planning & Organising.
4. Team Working & Cross Functional Collaboration.
5. Drive for Results.
6. Customer Services.
Company Information:
Canada Life Group is the top-level European holding company for the Great-West Lifeco Group's European insurance, reinsurance, and asset management companies. European Technology sits within Canada Life Group and encompasses the technology community across all European entities.
The estimated salary for this role is £35,000 - £50,000 per annum.