Business Unit:BU Road FreightBusiness Line:BL Road FreightTarget Hire Date:2025-01-31What You Can Expect:General:Handle clients and shipments from a to Z (From booking to financial settlements).Manage import and export processes.Maintain Group Email Inbox.Managing international shipping logistics for large shipments by working with customs agents, shipping companies, and other third parties.Coordinating transportation arrangements.Support the Commercial Operations and Freight Manager to achieve corporate goals while providing recommendations of continuous process improvements.Customer Service:Understanding the client’s business and shipping needs to provide comprehensive logistics solutions.Develop strong relationships with clients to ensure their satisfaction and repeat business.Communicating with customers regarding shipment details and delivery schedules.Evaluating potential clients’ shipping needs and recommending appropriate solutions..Assessing carrier performance based on customer feedback and implementing changes where necessary.Establishing relationships with vendors and suppliers to develop new business opportunities.Negotiate and arrange transport of goods with shipping or freight companies.Communicating with carriers relating to transport updates, issues affecting the carrier, delivery times etc.Resolve any issues that may arise during shipping, such as delays or damaged goods.Administration:Tracking shipments using a software system.Reviewing shipping documentation to ensure compliance with company standards and regulations e.g., customs.Maintaining records of all incoming and outgoing shipments.Ensure all customs procedures/regulations for freight are complied with to maintain AEO Status.Accessing multiple data bases to monitor, track, and verify incoming and outgoing shipments.Non-conformance reporting in accordance with the KPI’s.Prepare and process documentation required for customs clearance and other international shipping requirements.Create, update, and execute SOPs for new and existing processes.Verify adherence of documentation to customs, insurance, or regulatory requirements.Accounts:Assists with the identification of cross sell/up sell opportunities to the customers.Responding to tender requests and providing quotations.Coordinating with shipping companies to negotiate rates and schedules for shipments.Statement reconciliation and ensure carriers are paid on time.Assist in resolving any billing/equipment disputes that arise from operational activities.Understand and input applicable financial components of shipments for proper billing of customers.Freight Forwarding:Understanding the importance of Standard Trading Conditions and their incorporation into International Contracts.Understanding the difference in the level of liability when acting as an Agent or as a Principal/Carrier.Know the complete and accurate information (Shipper’s Instructions) to be received in writing from the Shipper for every consignment.Road Transport:Understanding of the regulations of Road transport.Understanding of the most often used vehicles and documentation required for road movements – domestic and international.Understanding of the liabilities of Hauliers under Standard Trading Conditions (IRHA) and International Conventions (CMR).Understanding of a National and International Road Haulage Operators Licence, qualifying criteria, and validity of licence.Awareness of Safety and Security/Cargo crime during transportation of goods.Calculation of freight rates on a per loading metre basis.Following procedures and operational requirements encountered during an end-to-end freight journey.Customs Clearance:Awareness of Customs procedures and formalities.Preparation of Customs Declarations.Understanding the legal implications of the Clearance Agent when undertaking Customs Declarations.Collaboration with ALS.Insurance:Understanding of liability, marine insurance, and goods in transit insurance.Understanding of liability in different Transport Modes and application of different International Conventions.Calculation of the value of the goods for insurance purposes.Understanding of Freight Forwarder’s Liability.Following correct procedures in the event of a claim.Dangerous Goods:Understanding the responsibility of different parties in the Supply Chain, liability, and risk managementUnderstanding requirements of marking dangerous goods, labelling, plates, and placarding.Ability to locate and identify the correct hazardous details rom the dangerous goods list when provided with a UN number.Understanding of the specific documents required for a hazardous shipment for all Modes of transport.What You Bring:SkillsAbility to develop and maintain effective relationships with customers, suppliers, management, and other teams in the company.Excellent Interpersonal and communication skills.Ability to listen to the needs and requirements of various stakeholders and effectively verbalise their own ideas.Excellent organisational skills to balance and prioritise their workload and meet deadlines.Excellent customer service skills to maintain and grow the Company’s client base.Ability to accept and effectively cope with change.ExperiencePrevious experience in sales and marketing or customer service.Previous experience in the freight/transport industry.Experienced user of MS Office applications and IT Systems.Customs knowledge/experience.Working knowledge of Azyra desirable (full training will be provided).