One of Ireland's largest automotive retail groups with many dealerships in the Dublin area is now hiring a Service Advisor to join their team.
Please apply with your CV and an outline of your skills and experience to date.
About the role:
Based in Dublin 12, fulltime onsite Monday to Friday, this role includes:
1. Providing the end to end service of a customer vehicle service journey
2. Meeting and greeting all service customers
3. Scheduling customer vehicle service bookings by phone, email, walk-in
4. Determining workshop availability for service, maintenance and repair work
5. Maintaining up to date progress on each of your customer vehicles when undergoing service and/or repair
6. Advising and agreeing with customers on additional work or costs
7. Handing the serviced vehicle over at the agreed day/time, explaining the work completed and processing payment
8. Liaising with other teams in the business, management, reception, sales, warranty, parts
9. Assisting with gathering customer service feedback
Skills and Experience
- At least 1 year's experience in a similar role working in the Motor industry
- Good communication, interpersonal and presentation skills (fluent written and spoken English)
- A working knowledge of ADP/Kerridge - further training can be provided
- Proven experience in providing excellent service to front line customers
- Ability to prioritise, multi-task, manage time effectively particularly at peak times
- A driving licence valid for Ireland
- Fully authorised to live and work in Ireland or hold a current visa/work permit
What We Can Offer You:
- Competitive Salary
- Contributory Pension Plan
- Staff Retail Discount Scheme
- Employee Assistance Programme
- 22 days holidays
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