How To Apply
Apply with your CV and cover letter for the attention of Margaret Maguire atcareers@ashvision.com
About The Role
ASH Technologies Ltd. (ASH), an award-winning Irish-owned technology company, is internationally recognised for its cutting-edge R&D and product design capabilities. Based in Naas, Co. Kildare, we are looking for a detail-oriented and customer-focused professional to join our team for a 12-month period to cover maternity leave.
In this role, you will play a key part in delivering exceptional service to our customers, ensuring that ASH maintains the highest standards of quality and efficiency. As a Customer Service Executive, you will collaborate with various teams, including Sales, Finance, third-party vendors and other stakeholders to ensure all sales and purchase orders are processed accurately and on time, in compliance with our established guidelines.
The ideal candidate will have excellent organisational skills, effective communication abilities, and a proactive approach to problem-solving. Your contributions will help foster a creative and innovative work environment, supporting the continued growth and development of ASH.
Please note that this role requires you to work full-time at the ASH Naas office.
Key Responsibilities
* Respond to inbound and outbound customer inquiries via phone, email, and live chat, providing exceptional service.
* Verify incoming orders efficiently and accurately, ensuring they align with contract details.
* Ensure all necessary documentation for order processing is submitted and adheres to company guidelines.
* Obtain the required approvals before proceeding with order processing.
* Leverage Oracle Netsuite tools to perform end-to-end checks and minimise billing errors.
* Manage and prioritise order fulfilment work queues in Netsuite to ensure timely and accurate processing.
* Collaborate with the sales team to resolve non-compliant orders, providing clear direction on next steps.
* Adhere to company and departmental policies, procedures, and performance standards.
* Perform administrative duties and other related tasks as assigned.
* Monitor worklists and generate reports to support the COO and Sales team.
* Identify opportunities to upsell and cross-sell products and services, driving revenue growth.
* Ensure compliance with company policies, procedures, and relevant industry regulations.
Requirements
* A third level business degree would be an advantage, though not essential.
* Proven experience in customer service, sales support, or order processing roles.
* Strong verbal and written communication skills, with excellent telephone etiquette.
* Proficiency in Microsoft Office, CRM software, and order management systems.
* Self-motivated, proactive, and driven to achieve excellence.
* Strong attention to detail with the ability to listen and think critically.
* Ability to multitask effectively and adapt to changing priorities.
* Comfortable working under pressure and meeting deadlines without compromising accuracy.
* Highly organised, dependable and able to work independently as well as collaboratively to meet both personal and company goals.
Benefits
* Competitive salary with performance-based incentives to reward your contribution.
* A positive and collaborative work environment.
* Free on-site car parking.
* A dynamic and inclusive workplace that values work-life balance.
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