We are seeking a Customer Service Agent to work remotely for an e-commerce company based in Dublin.
WHAT WE OFFER
* Flexible schedule
* Salary between €25,000 and €28,000 gross per year depending on experience.
* Additional bonuses based on individual and team performance, offering potential for increased earnings
* Permanent Contract
* Work from home
RESPONSIBILITIES
* Deliver top-notch customer service by promptly addressing customer inquiries and resolving issues with professionalism and efficiency.
* Manage a high volume of customer interactions including calls, emails, and chats, while accurately documenting each interaction and ensuring appropriate follow-up.
* Identify and understand customer requirements, assisting them through troubleshooting processes and offering effective solutions.
* Collaborate closely with our technical teams to escalate and resolve complex customer issues, ensuring swift resolution and customer satisfaction.
* Adhere to established protocols and guidelines while troubleshooting technical issues, escalating cases when required.
* Proactively identify patterns and recurring issues, suggesting enhancements to processes and product functionalities.
* Aim for first-contact resolution and maintain high customer satisfaction ratings through empathetic, patient, and professional interactions.
* Meet and exceed individual and team performance targets, including response time, resolution time, and customer satisfaction metrics.
REQUISITOS MÍNIMOS
* Prior experience in a customer service role.
* Excellent verbal and written communication skills to effectively interact with customers.
* Proficiency in utilizing customer service software, CRM systems, and other relevant tools.
* Ability to work autonomously as well as collaboratively within a team setting.