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Company Overview: Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world.
JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019, continuing to grow in the UK and internationally.
We aim to be the leading global omnichannel retailer in the sports and outdoor industry. To be part of this successful company and help us achieve our strategic goals of being a people-led, innovative, and customer-focused organization, you will need to provide operational excellence while identifying new areas of growth as part of our day-to-day objectives.
Role Overview
In this role, you will assist the Store Manager in the day-to-day running of the store, taking ownership of several duties while ensuring that the store's KPIs are achieved. Furthermore, in the Manager’s absence, you will be the first point of contact, motivating the workforce to drive sales and offer exceptional customer service while exceeding targets and maintaining the standards of the business.
Responsibilities
* Ensure that customers are given considerate and responsible service throughout their visit.
* Deal with inquiries and complaints, resolving issues at the earliest opportunity in a professional manner.
* Ensure that personal appearance and standard of dress for the internal team are in line with company guidelines.
* Understand the Customer Service measuring program and Customer Satisfaction Surveys.
* Ensure that targets are achieved and, where possible, exceeded.
* Able to understand and interpret relevant Oracle reports.
* Utilize in-store devices, ensuring that all team members are driving this at every opportunity.
* Confidently use the store’s dashboard to analyze Footfall, ATV, and Conversion.
* Attract, engage, and motivate customers into making purchases in-store by using the latest visual techniques.
* Ensure that the weekly brief has been actioned with the store.
* Ensure that all merchandise is correctly priced, price amendments are actioned, and all POS is correctly displayed.
* Keep stock on display clean and presentable at all times.
Training & Development
* Develop internal staff and promote progression within the group.
* Monitor the Training and Development site and keep track of staff progression by the relevant E-assessments.
* Assist with store recruitment, new starter inductions, and staff training.
* Prioritize management development with the use of the Trainee Management Academy.
Skills/Experience/Knowledge Needed
* Strong verbal and written communication skills.
* IT skills - Microsoft Outlook, Word, and Excel.
Benefits
We know our employees work tirelessly to make JD Sports the success it is today, and in turn, we offer them some amazing benefits:
* Discretionary Bonus Scheme
* Staff Discount on JD Group and other brands within the organization
* Pension Scheme
* Personal development opportunities to learn and develop at work.
Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of applying, please consider your application to have been unsuccessful on this occasion.
Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.
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