Customer Service Operative – Westport
You will be responsible for providing exceptional service to our customers and stakeholders across various channels including emails, phone, chat, and social media.
The role is fully onsite at my client's Westport offices.
Responsibilities:
* Ownership and accountability are vital; developing the department and seeking out improvements for a better shopping experience for the customer.
* Effectively manage and utilize the company's Customer Care systems to ensure all customer queries are followed up in a professional and timely manner.
* Provide high-quality customer support by dealing with queries/complaints and collaborating with internal departments via phone/email to resolve issues.
* Ensure the smooth running of our Returns department.
* Support teams with constructive feedback and work on solutions.
* Maintain a collaborative relationship with our stores and external partners.
Skills Required:
* At least 2 years of customer service experience in a busy environment.
* Familiarity with GDPR guidelines and Irish consumer legislation.
* A professional, friendly, and calm demeanor.
* Clear communication and strong organizational skills.
* Computer literacy (knowledge of Gorgias, Shopify, Microsoft Office, etc.).
* Excellent literacy and strong grammar skills.
* Fluency in English (oral and written).
* The ability to work as part of a team and independently.