Job ref: 2025-72 Job type: Permanent Location: Various locations across NI Salary: £25,584 - £26,409 Closing date: Thursday 17 Apr 2025 16:30 Please note that although this job advert is for a permanent post, offers for fixed term contracts may also be made from this file.
BAND: 3 JOB PURPOSE: The Contact Officer is responsible for delivering excellence in customer service within a local area grants office to support the administration of a suite of funding schemes across the private housing sector aimed at improving housing standards, improving energy efficiency and reducing fuel poverty and enabling persons with a disability to live as independently as possible and to remain in their home.
The core role of the Contact Officer is to handle customer enquiries, keep customer records up to date and undertake administration duties to support the provision of a modern, professional and responsive service to support NIHE business delivery and our vision and values.
REQUIREMENTS: 1.
Possess one of the following: (Please include dates) A) 2 A Levels or equivalent level qualification (Level 3*) and can demonstrate 1 years' relevant experience.
or B) 5 GCSEs (Level 2*) to include Maths and English at grade C or above and can demonstrate at least 2 years' relevant experience.
or C) Can demonstrate three years' general administrative and customer service experience and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training *Refer to Qualifications Framework for equivalencies It will be the responsibility of the applicant to demonstrate equivalency.
Relevancy will be determined with due regard to the duties and level of responsibilities set out in the job description for this role.
APPLICATION PROCESS Application should be made using the on-line application form.
Instructionson how to complete the on-line form appears once the form has been accessed.
Make sure you follow these instructions.
LATE APPLICATIONS WILL NOT BE ACCEPTED EVEN IF DELAYED DUE TO TECHNICAL REASONS.
PLEASE NOTE THAT IF YOU ARE LOCKED OUT OF YOUR GETGOT ACCOUNT IT WILL TAKE A MINIMUM OF 10 MINUTES TO RESET YOUR PASSWORD.
IF AN APPLICATION IS LATE BECAUSE OF THIS IT WILL NOT BE ACCEPTED.
It is the responsibility of each candidate to ensure that all such information is provided.
Candidates who fail to provide sufficient information on which a panel might determine their eligibility for the post will not be shortlisted.
The Housing Executive is an equal opportunities employer.
We particularly welcome applications from members of the Protestant community who are currently under represented in parts of our workforce.
To be considered for this role you will be redirected to and must complete the application process on our careers page.
To start the process click the Continue to Application or Login/Register to apply button below.