Job ID: 2818087 | Amazon Data Services Ireland Limited
Amazon Web Services (AWS) provides storage, compute, and other solutions to customers globally. Our customers trust us to protect their data with impeccable physical security and continually evolving security practices to mitigate risk. The Data Center (DC) Security Team provides physical security solutions to protect AWS personnel, facilities, and customer information.
As a Security Support Specialist, you will drive operational security excellence within Data Centers while working with partner teams and leaders. The ideal candidate will manage communications and provide services as required. You will assist with electronic surveillance and access control requests, helping Data Centre Security Managers streamline efficiency. Your position will require you to extract metrics and observe improvements by analyzing data. The successful candidate must have a proven track record of customer service, possess excellent verbal and written communication skills, and demonstrate good judgment and critical thinking.
An ideal candidate for this role will be able to work at all levels, from theoretical knowledge of physical security principles to practical application and real-world implementation of processes and measures. You should have a proven record of accomplishment in operations room/centre dispatching, data centre security operations, physical security, customer service, and the ability to multi-task.
Key Job Responsibilities
1. Manage a chat queue, phone communications, generate and/or manage trouble tickets, handle incoming chats, and provide support to customers.
2. Drive security awareness campaigns aimed at enhancing security vigilance and effectiveness.
3. Manage workflow ticketing and extraction/development of performance metrics.
4. Configure physical security devices including cameras, readers, and panels.
5. Support daily operational security across a data centre campus.
6. Distil overarching security strategy into daily tactics to reach management goals.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.
About the Team
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting or hasn’t followed a traditional path, don’t let it stop you from applying.
Basic Qualifications
* 1 to 5 years experience in operations room/centre.
* Exposure to Physical Security operations.
Preferred Qualifications
* 2+ years working in an operations, physical security, or equivalent environment.
* 2+ years of experience collecting, analyzing, and utilizing data.
* Basic knowledge of physical security systems and their operation, including access control, intrusion detection, and video surveillance.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
Posted: December 17, 2024 (Updated about 7 hours ago)
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