Operations Support Engineer
The Operations Support Engineer works within the Transport Technology directorate responding to the Transport management system (TMS) team and Integrated Ticketing System (ITS) team.
Responsibilities:
1. Responsible for coordinating system installations and/or upgrades at NTA and customer sites, working collaboratively with suppliers and operators to actively resolve technical issues with all systems.
2. Responsible for addressing all service-related issues at operator sites, including (but not limited to) troubleshooting minor software problems, firmware upgrades, hardware troubleshooting, and providing training to customers and new operations personnel.
3. Being accountable for the development, operation, and maintenance of practices, processes, and procedures as applicable to the Operations Team.
4. Developing and updating documentation covering all aspects of Operations Support to facilitate knowledge transfer and standardize operational support interfaces between service providers, transport operators, and the NTA.
5. Ensuring the timely and prioritized management of incident faults relating to vehicle equipment and relevant NTA back office systems through a managed service desk.
6. Support ongoing and new project initiatives being implemented by the NTA and Transport Technology directorate.
The role will be based from the NTA’s offices, but is a ‘hands-on’ support role that requires frequent off-site visits to Service Providers and end-users' premises. This will involve travel in and around Ireland, mainly focused but not limited to the greater Dublin metropolitan area.
Full training in supporting the equipment such as on-bus ticketing and vehicle location systems will be provided.
Desired Qualification and Training:
1. More than three years of experience within similar technical service environments.
2. Hold a National Craft Certificate in any of the following: Electrical, Mechanical, Aeronautical, and/or Automotive.
3. Ability to understand and troubleshoot issues within complex technical environments.
4. Demonstrable ability to fault-find and troubleshoot technical issues (e.g. electrical systems, work with technical manuals, specifications, drawings/diagrams).
5. Systems analysis and design experience; customer-facing experience is a benefit.
6. Excellent English written and verbal communication skills.
7. Proficiency using Microsoft Office.
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