Social network you want to login/join with:
Client:
Eden Medical Clinic
Location:
Kilkenny, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
b27b20c506a4
Job Views:
2
Posted:
16.03.2025
Expiry Date:
30.04.2025
Job Description:
We are looking for an exceptional Patient Coordinator to carry out administrative duties and to provide a professional and friendly atmosphere for our patients in our Kilkenny location. This role will require communication across various social channels, email, and over the phone, and flexibility. This will be a part-time position of 32 hours a week.
Key Responsibilities:
1. Diary Management: Scheduling appointments, assisting patients with all queries via phone, messages, and emails, and backfilling any cancellations with our patient priority list.
2. Patient Communication: Calls, maintenance of messages and email inboxes. Delivery of 5-star Customer Service: Welcoming patients, checking in, ensuring patients have a comfortable, safe, and enjoyable visit, and assisting them in checking out.
3. Team Support: Covering team member absence and flexibility with annual leave; you may be asked to cover an alternative location, with expenses covered such as travel and accommodation where necessary.
4. Ordering: Ensuring the clinic is kept clean and well-stocked, including completion of stocktakers and provision of order requirements to your manager.
5. Policies: Upholding and adhering to all policies and procedures, including all implemented safety measures around health, wearing of PPE, team relations, and GDPR.
6. AD-HOC: All duties around the opening and closing of your clinic and completion of all reasonable tasks that are assigned.
Skills/Attributes:
1. Positive, enthusiastic, and friendly attitude.
2. Reliable and trustworthy.
3. Passion for helping and connecting with people to build trust and a good rapport.
4. Ability to plan and manage time effectively and a drive to reach targets and goals.
5. Proven ability to prioritize and multi-task within a fast-paced environment.
6. Strong organizational skills.
7. Confident to communicate in a professional manner.
8. Ability to adapt to change.
Job Type:
Part-time following a 6-month probationary period. 32 hours per week, with evening/weekend availability.
Experience:
Customer Service 3+ years. Clinic experience would be an advantage. Experience with KPIs desirable.
Education:
Leaving Certificate, Medical Admin/Dental Nursing qualification an advantage.
What do we offer?
Training on our sales process, systems, and treatments.
Job Type:
Part-time, with a view to permanency.
#J-18808-Ljbffr