Job Title: IT Services Technician
We are seeking an experienced IT Services Technician with excellent analytical and communication skills to join our team. If you have a passion for IT and developing solutions that meet the needs of customers, we encourage you to apply.
Description
This is a 1-month daily rate contract opportunity that can be completed fully remotely from anywhere in Ireland.
Responsibilities
* Work as part of a global team to provide top-class support to internal employees.
* Troubleshoot standard technical queries related to hardware and software products (e.g., Microsoft products, operating system, basic networking).
* Take ownership of listening to and understanding basic customer problems, asking relevant questions to resolve problems within required timescales.
* Provide basic advice and assist with basic user training.
Requirements
* You will have at least 1 year of hands-on experience supporting and maintaining IT systems with the following:
* Windows 11 basic knowledge.
* MacOS basic knowledge.
* Microsoft Office 365 basic knowledge.
* Brief hardware knowledge.
* Brief network knowledge.
* Brief Remote Support knowledge.
Attributes Required
* Be presentable, approachable, and capable of communicating technical information in an informative way to non-technical users.
* Passionate about IT and take pride in helping customers.
* The role requires the following attributes:
* Excellent communication skills.
* Reliable and punctual.
* Team Player.
* Self-motivated individual who can operate on their own initiative.
* Curiosity to learn more about computers and technologies.
* Autopilot, JAMF knowledge is advantageous.
Qualifications
* Fluent English.
* Relevant University degree – advantageous.
* Relevant industry qualification(s) e.g. Microsoft Certifications – advantageous.