Job Title: ARC (Alarm Receiving Centre) Operator
We are seeking a highly motivated and experienced individual to join our team as an Alarm Receiving Centre (ARC) Operator.
About the Role:
* Monitor, interrogate and respond to CCTV/Alarm activations, including escalation and reporting
* Answer intercoms and inbound telephone calls professionally, quickly and effectively
* Effectively use the telephone systems and follow the guidance of the company policy and procedures
* Support the Control Room Supervisors and in their absence take control of the operations (subject to training)
* Monitor and handle all incoming CCTV/Alarm activations for mobile patrol vehicles and despatch mobile response teams accordingly
* Report any operational difficulties and problems to the supervisor on duty
Requirements:
* A comprehensive knowledge of the relevant security standards
* Understanding and working knowledge of CCTV systems and ARC duties
* The ability to work under pressure, to be self-motivated and able to work independently or as a team member
* The ability to prepare letters, reports and documents in an accurate and concise manner
* The ability to communicate diplomatically and effectively, both verbally and in writing
* Sufficient computer literacy to ensure timely production of documents/reports etc.
* Sufficient investigative skills to identify the root cause of any problems identified
* SIA (Security Industry Authority) CCTV license desirable however this can be provided via the in house training team
Working Conditions:
* Modern office setting with growth opportunities
* Wellness programmes available
* Shift pattern includes 12 hour shifts, day shift, night shift, overtime and weekend availability
* Additional leave and pension scheme available