The Heritage offers a sophisticated elegance with impeccable hospitality set in wonderful un-spoilt Laois countryside. It comprises of a luxury world class Hotel and European Award Winning Spa. The Heritage also offers guests a number of on site activities such as our Health Club with Leisure Pool, Jacuzzi, Sauna and Steam rooms, 5km Walking Track and Cinema.
We are currently looking to hire a wedding & events coordinator to join our existing team.
PURPOSE OF ROLE: Through the consistent delivery of high standards of product and service, promote a professional and positive image to all our guests and contribute to achieving the highest standards. To maximise sales & revenue earnings for the hotel. To identify & meet customers' needs at all times.
MAIN DUTIES
O Maximising sales & revenue for all business within the hotel.
O Dealing with telephone, email and online enquiries.
O To deal with both group and individual reservations.
O Ensure weekly Event Sheets are sent out in a timely fashion to relevant managers on a weekly basis, ensuring all information is accurate.
O Organise & manage all activities such as Weddings, Conferences & Meetings
O To conduct wedding showarounds with potential couples
O To follow up on wedding showarounds with couples
O To meet with couples a few weeks before their wedding to discuss their final details for their big day
O To ensure that each wedding runs smoothly by fully briefing operations team in weekly operations meeting in fine detail
O To ensure that the wedding bill is correct before leaving the hotel
O To follow up on any provisional enquiries for weddings
O Assist revenue manager and reservations team on all wedding blocks
O Utilizing our wedding CRM system to full potential keeping all enquiries, provisional bookings and diary up to date at all times
O Updating files and ensuring all correspondence are updated.
O To liaise with all departments to ensure all requests are adhered to.
O To make every call into a sale.
O If requested, to attend corporate events outside of working hours.
O Working as part of the 'events team' with close liaison & co-operation in particular with departments as Sales & Marketing, Front Office, Food & Beverage and all other areas that in-corporate sales & revenue for the hotel.
O Identification and most particularly the follow-up of all events leads and enquiries into the hotel.
O It is a firm policy that all enquiries & leads must be turned around and responded to within the same day.
O Assist in the development & implementation of the sales & marketing plan.
O To showcase our venue at the relevant domestic wedding fairs / tradeshows.
O You will be required to reach targets that will be given to you by the Events Manager.
O To liase with all members and potential guests on the phone and face to face in a courteous and professional manner at all times.
O To deal with guests and members requests in a timely manner.
O To answer all phone calls in a polite and timely manner and to assist all callers.
O To be fully familiar with all groups, conferences and meetings in all areas of the hotel on a daily basis.
O To identify and follow up all sales leads and enquiries for all hotel facilities.
O Each guest complaint must be given correct attention, documented and a response given within 24 hours.
O Ensure that a weekly revenue report is completed on upcoming Wedding business.
O To participate in all training programmes scheduled for you.
O To attend and support hotel and departmental meetings as requested.
O To participate in job chats and performance appraisals.
O To work towards achieving high hotel inspection results.
OTHER DUTIES
O The above list in not exhaustive; you will be expected to comply with any reasonable request or duties as directed by Senior Management.
O This hours for this role will be 39hrs per week, 5 days out of 7, weekends included
The Heritage 'Core Values'
Our Core Values are the essence of what we stand for as a company and it is our vision to instill a people focused culture within the hotel. These 5 core values give The Heritage a framework for leadership and set the foundations for our employees to grow and prosper in their roles with us
* Think about the guest
* Be Respectful
* Work as one
* Be the Best
* Own it and deliver it
Why work for The Heritage, part of FBD Hotels:
* Discounted rates in other FBD properties
* Health Club membership
* Refer a Friend incentives
* Learning and development opportunities
* Talent Development Programme
* Employee Assistance Programme
* Strong team focus and team atmosphere
* Meals and uniform are provided
* Free parking onsite