Duty Manager Job Description
At Junction 14 Mayfield, we pride ourselves on delivering exceptional customer experiences through our positive team and welcoming work environment.
About the Role
We are seeking a confident, self-motivated, and reliable Duty Manager to lead our team by example. As a key member of our staff, you will be responsible for creating a warm and inviting atmosphere for all customers.
Key Responsibilities:
* Managing and motivating staff throughout the site, delegating duties as needed.
* Implementing company operating standards daily.
* Providing consistent management presence, assisting departments during busy periods.
* Promptly resolving customer complaints and reporting incidents in the handover diary.
* Ensuring tills have sufficient change, adhering to cash holding policies.
* Processing coin orders, overseeing till reconciliations.
* Balancing supervisor safes daily, conducting regular store walks.
* Reporting equipment issues, monitoring staff dress code and breaks.
* Vigilantly watching for potential theft and ensuring adherence to regulations.
Benefits:
* 60% Staff Discount
* Employee Rewards Scheme
* Peer Awards Scheme
* Employee Referral Scheme
* Free On-site Parking
* Excellent Career Progression Opportunities
* Bike to Work Scheme