We are currently recruiting for a goals-oriented and dynamic Spa Operations Manager at the Spa at Ashford Castle, Ireland's only Forbes 5-star resort property. The successful candidate will support the Director of Spa and Wellness in the operational running of the Spa & Salon experience, with attention to the service and product inventory at The Spa at Ashford Castle.
The role is operations-focused with accountability for running the spa day-to-day. This will encompass:
* Ensuring exceptional guest service delivery of a ‘Forbes 5-star hotel’.
* Managing our people and performance to a 5-star standard.
* Focusing on team development and training.
* Managing sales, budgets, and marketing strategies.
* Efficient communications.
Key Responsibilities of the successful Spa Operations Manager will include:
* Ensuring the team provides each guest with the highest levels of personal care and attention in accordance with 5-star expectations, the uniqueness of the property, and Red Carnation Hotels.
* Creating a friendly, welcoming, and relaxed environment for all employees and guests.
* Encouraging guest feedback and implementing systems for monitoring guest comments/satisfaction levels.
* Maintaining employee relations and grievances during your shift in accordance with hotel policy.
* Completing 1-1 meetings and appraisals with team members as per schedule in the department.
* Actively selling all aspects of Ashford Castle and Red Carnation.
* Initiating ‘little touches’ – going beyond meeting guest expectations and exceeding them.
* Providing efficient and professional service, staff training, motivation, standards, and controls. Complying with Red Carnation Top 12 Service Standards, terms and conditions of employment, and operational practices and procedures.
* Working in conjunction with the Director of Spa and Wellness to ensure that budgets and revenue targets are adhered to.
* Displaying leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.
* Completing Spa Rosters in line with budget and business needs.
* Interviewing and hiring of employees with the appropriate skills to meet the business needs of the operation.
The role is an exceptional opportunity for an Assistant/Spa Manager who wishes to grow into a high-caliber role within the 5-star industry. The position will be supported by the Director of Spa & Wellness. We are seeking applications from individuals who currently have 4 to 5 years of experience managing and running a team. The successful candidate must have uncompromising enthusiasm, true Spa professionalism, and be able to inspire our ready-made team to enhance and develop the business and motivate the team to excel in providing the best guest service delivery.
Some of the Benefits available to the team:
* Professional, award-winning training and development opportunities to give you a career path.
* Discounted accommodation rates with Red Carnation Hotel Collection & The Travel Corporation globally.
* Annual Staff Appreciation Party and other Employee Recognition Events.
* Discounted rates with many local businesses and third-party service providers (including Estate Activities).
* Heavily subsidised accommodation (subject to availability).
* Free meals on duty.
* Complimentary dry cleaning of business attire.
If this sounds like the Spa Operations Manager Role for you, then please apply today!
We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland with no restrictions.
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