Customer Service Advisor
The entry-level Customer Service Advisor will be working within and promoting the Company Values - Be Brave, Be Wise, Be Proud and Exceed.
This role requires individuals who can multi-task, think on their feet, resolve issues quickly and decisively, deliver on promises, have excellent attention to detail, have the ability to analyse information and act according to the information presented, and perform under pressure.
Covalen has over 25 years' experience in Business Process Outsourcing (BPO) and Managed Services provision, providing tailored Outsourcing Solutions across all industry sectors including Banking, Financial Services and Insurance, Information Technology, Gaming, Energy and Utilities. We are currently supporting a financial client with their growth in the Irish market, based in Limerick City Centre. Our team is growing to work in Financial Customer Support, with the mission of providing best-in-class support to customers.
We are an equal opportunity employer.
Key Responsibilities:
* Manage inbound and outbound phone calls in an efficient and timely manner, collating information from customers via these telephone calls.
* Receive inbound calls from customers through a virtual call centre, answering various questions.
* Ensure that all customer records are kept up to date in accordance with relevant regulations.
* Drive sales to achieve targets, identifying, converting, or referring new sales opportunities to meet customer requirements for both Regulated and Non-Regulated products, including cross-selling of relevant products
Requirements:
* Minimum 9 months – 1 year experience in a customer-facing role.
* Excellent communication (spoken & written English) and interpersonal skills.
* A willingness to learn and grow with Covalen.
Benefits:
* Career Development
* Financial support for Study & Qualifications
* Extensive training and access to Wellness Programme
* Employee Engagement Initiatives & Committees
* Employee Assistance Program (EAP)
* Hive Medical Cash Plan
* PRSA and Bike-to-Work Scheme
* Tax Saver Tickets
* Opportunity to be part of a great, friendly and diverse team
Location: Henry Street, Limerick - Full-time onsite
Contract: Permanent Full time with Covalen.
Working Hours: 9am-5.30pm Mon - Sun
Eligibility: Must be eligible to work in the Republic of Ireland and able to pass all background checks.