Senior Operations Manager
As a Senior Operations Manager, you will support the Account Manager in delivering outstanding facilities management across client sites, ensuring excellence in hard and soft services.
Responsibilities:
* Oversee day-to-day operations, assign and monitor performance goals, and ensure service delivery meets high standards.
* Lead, mentor, and manage on-site teams to drive efficiency, cost-effectiveness, and continuous improvement.
* Ensure compliance with industry regulations, company policies, and quality assurance programs.
* Drive innovation in service delivery while minimizing disruptions to business operations.
* Collaborate with stakeholders and maintain strong client relationships to enhance customer satisfaction.
Requirements:
* A strong background in Operations Management, ideally within facilities management or related sectors.
* Extensive leadership experience in managing large, diverse teams and fostering a culture of excellence.
* Proven experience in QHSE management.
* Strong financial acumen with the ability to manage costs while achieving performance targets.
* The ability to handle complex challenges, provide effective solutions, and drive operational efficiencies.
* A proactive approach to customer service, ensuring exceptional service delivery.
What We Offer
Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:
* Unlimited access to an online platform offering mental health and wellbeing support.
* An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work-related issues or personal issues such as bereavement.
* Access to a 24hr virtual GP Service.
* The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family).
* Save for your future by becoming a member of the Mercer Aspire Pension Plan.
* Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
* Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.