Description
Go Ape is looking for a dynamic and emerging leader to manager and direct the day to day operations of our adventure courses and activities. If you are seeking a unique opportunity that provides excitement and the ability to be outdoors, this might be the position for you! Under the direction of Operations Management, the Adventure Activities Manager comprehensively runs daily operations while delivering a safe and tree-mendous guest experience through strong leadership skills, accountability for stringent safety procedures, and exceptional staff management.
Responsibilities
1. Ensure site operations meet or exceed all safety standards such as inspections, audits, incident investigations, risk assessments, and all other internal/external requirements.
2. At the direction of Operations Management, meets financial objectives by working to budgets and making adjustments as necessary.
3. Support local marketing and sales initiatives, as directed by Operations Management.
4. Assist staff management of activities, including recruitment, hiring, training, and communicating with all staff to ensure exceptional guest service is provided and safety standards are met, all while maintaining a positive morale.
5. Manage activities operations through appropriate staffing, delegation, and sessions to meet guest demands and maintain health and safety standards.
6. Coordinate with the Operations to support, disseminate, and execute corporate policies and procedures as well as partner to develop site specific practices for staff management, procurement, marketing, maintenance, and risk assessments.
7. Maintain outstanding course condition and visual brand standards.
8. Support daily operations as necessary to meet site demands, including the ability to perform functions of course instructors such as general course maintenance, opening/closing procedures, working at height, delivering safety briefs to guests, monitoring third party participants in a high risk activity, and maintaining awareness of third party participants’ actions.
9. The ability to perform functions of rescue trained staff and undergo regular reassessments.
10. Be a brand ambassador for Go Ape and perform all job duties in accordance with the mission and values of the organization.
11. Performs other duties and responsibilities as required or requested.
Competencies
1. Guest/client focus
2. Sales and marketing
3. Financial management
4. Staff management
5. Problem solving/analysis
6. Time management
Requirements
Required Education and Experience
1. High school diploma or equivalent.
2. At least one (1) year of experience in a supervisory or lead role.
3. At least one (1) year of experience managing day to day operations in a related field (amusement, entertainment, retail, etc.)
4. Basic computer skills (Microsoft Excel, Word, Outlook, etc.).
Preferred Education and Experience
1. Prior experience in high ropes or zip line operations is a plus.
Additional Eligibility Qualifications
1. At least 18 years or older.
2. Must be able to meet guest participation requirements.
3. Ability to obtain CPR and First Aid Certification.
4. Ability to successfully complete rescue training.
Benefits
1. Medical, Dental, & Vision Insurance
2. FSA/HSA Options
3. PTO, Floating Holiday, and Volunteerism Hours
4. Voluntary Benefits (e.g., Disability, Term Life)
5. 401k Participation
Pay Rate: Starting at $19.00/hr
Status: Hourly
Type: Full-time
Schedule: Varies with operating season, Weekend availability required
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