Experienced Receptionist - 4* Ravenport Resort
Are you an experienced and customer-focused Hotel Receptionist? If so, we've just the role for you. We are now recruiting a Senior Receptionist to join our front office team on a permanent basis.
Minimum Requirements:
The candidates must have a minimum of 2 years' previous experience as a senior receptionist in a hotel environment to be considered.
Responsibilities will include:
1. To greet guests in a warm and friendly manner outlining the facilities of the Hotel.
2. Check in and out guests efficiently and professionally using Hotel Software - Hotsoft.
3. Advise all Departments of any special requests by guests i.e. dinner reservations, ordering taxis, room service, etc.
4. Correctly post all charges to the individual guest rooms.
5. Inform the Duty Manager of any guest queries, complaints, or suggestions.
6. Attend all Departmental and Hotel training courses and meetings as required.
7. Attend management meetings in the absence of Front Office Manager.
8. Assist in leading the Front Office team forward.
9. Assist the Front Office Manager in any training needs.
10. Excellent telephone skills and manner.
11. Assist with bedroom reservations.
12. Ensure the desk is organized and kept clean and tidy.
13. Pass over correct and detailed information to the following shift 'pass-over'.
14. Update Hotsoft on serviced and out of service rooms by liaising with the Accommodation Department.
The ideal candidate:
1. Fluent in spoken English, good computer skills.
2. Good knowledge of Hotsoft is an advantage.
3. At least 2 years' experience in a busy Hotel reception.
We are seeking an enthusiastic, motivated, and hardworking individual with a strong commitment to quality, high standards, service, and customer care. Excellent attention to detail is required as well as excellent interpersonal and communication skills along with the ability to work within a team environment.
Skills:
Fast-Paced, Independent Thinker, Teamwork, Organisational skills. #J-18808-Ljbffr