Cloud Support Engineer
Ambassadors of the cloud, our Cloud Support Engineers are at the forefront of this transformational technology. As a member of the AWS Support team, you will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.
Key Responsibilities:
* Act as the 'Cloud Ambassador' across all the cloud products
* Arm customers with required tools & tactics to get the most out of their Product and Support investment
* Learn and use groundbreaking technologies
* Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
* Interact with leading engineers around the world
* Partner with Amazon Web Services teams to help reproduce and resolve customer issues
* Provide feedback to internal AWS teams on how to improve our services
* Drive customer communication during critical events
* Drive projects that improve support-related processes and our customers' technical support experience
* Write tutorials, how-to videos, and other technical articles for the developer community
Requirements:
* Ability to communicate effectively in English and Spanish (written and spoken)
* Knowledge/experience in administration and troubleshooting for two (2) or more of the following: DevOps/Deployment Orchestration Management, Configuration Management
* Knowledge/experience in continuous integration technology (e.g., Chef, Puppet, Docker, Jenkins, Ansible, or related tools)
* Understand the complete deployment lifecycle from design, build, test, deploy
* Experience with Kubernetes or containerization technologies
* Understanding of hypervisor/virtualization and containerization
* Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby, and/or PHP)
* Exposure to Virtualization (Hyper-V, VMware, Xen)
* 2 to 4 years of relevant experience
* One or more Web and Application Server technologies (e.g., Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS)
* Scripting or development experience using Python, Node.js/JavaScript, PowerShell, or C# (.NET), Ruby, Golang
* Experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange)
* Experience in Networking technologies including DNS, TCP/IP, SSL, DHCP, and Load Balancing
* Experience with Network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools)