Audi service advisor Audi Waterford are currently seeking a service advisor to join our dedicated team.
Our service advisors provide the link between our highly skilled workshop technicians and our customers during a service visit and act as our retail centres frontline in delivering customer focused service.
The role requires you to assist in the service department in a professional manner to ensure excellent customer service to internal and external customers.
Duties and responsibilities ?
Act as the first point of contact with customers either by telephone, email or face to face seeking to convert customer queries into, when appropriate, service bookings.
* Generate appropriate documentation in relation to the service booking
Meet and greet all customers promptly in a professional and courteous manner.
* Dealing with the receiving of, and the handback of a vehicle to the customer
To agree cost and deadlines with the customer whilst also clarifying issues relating to the service/repair ?
Check on progress of services to vehicles throughout the day and contact customers to communicate and receive approval and authorisation regarding any changes in the cost-estimate, promised time of delivery or recommended services.
* Work as part of a team efficiently and professionally
Liaising with other teams in the business, management, reception, warranty, parts, sales.
What we are looking for:
Excellent customer service skills ?
Good communication skills ?
Professional appearance and good work ethic ?
Ability to prioritise, multi-task and manage time effectively particularly at peak times ?
Ability to work on own initiative or as part of a team ?
Good attention to detail for recording all relevant information in documentation and systems.
* Demonstrate a strong interest and knowledge of the motor vehicle industry Benefits:
Free on site parking ?
20 day annual leave ?
Competitive Package ?
Ongoing Bonuses & Incentives ?
Branded Training with Audi ?
Events & Opportunities to network ?
Positive working environment ?
39 hour week ?
Monday to Friday Skills:
Customer Service Microsoft Excel Driving License