Customer Service Administrator-Galway City Salary: 30,000 Full-time
* Permanent Contract
* Office Based You will need to be available to work every second Saturday.
I am seeking a dedicated and customer-focused Online Customer Service Administrator to join my client based in Galway City.
The ideal candidate will ensure that all customer inquiries and orders are handled promptly and efficiently, while maintaining high levels of customer satisfaction.
This role requires excellent communication skills, a proactive mindset, and strong attention to detail.
Responsibilities:
Handle customer inquiries via email and phone with professionalism and empathy Assist customers with product information, order tracking, and troubleshooting issues related to their online shopping experience Resolve complaints, process returns, and issue refunds in line with company policies Update products descriptions, availability, and pricing Monitor competitor websites and suggest improvements to customer service processes Upload new products, imagery, product descriptions etc.
to the online store Keep site updated with promotions Requirements:
Strong verbal and written communication skills Excellent organisational skills with high attention to detail Proficiency in Microsoft Office Familiarity with online platforms and customer service software Previous experience in an online customer service role is preferred Exposure to a retail environments is an advantage Skills: Customer Skills Customer Service Administration Retail Sales Assistant sales advisor