Job Title: Field Service Engineer
This is an exciting opportunity for a skilled professional to join our team as a Field Service Engineer. You will be responsible for installing, servicing, and maintaining equipment sold or serviced by our company, primarily focusing on CNC Laser or Punching machines.
Key Responsibilities:
• Collaborate with colleagues to develop in-depth knowledge of machines sold by our company.
• Install, service, maintain, and repair equipment, including Laser or Punch equipment, and other products supported by our company.
• Travel to customer sites throughout Ireland and Northern Ireland, with work scheduled to minimize regional travel when possible.
• Participate in training sessions abroad and occasional customer service work outside the region.
• Deliver exceptional customer service while striving for a competent and professional response to demands.
• Meet productivity targets set by the Service Manager.
• Ensure timely completion and submission of administrative tasks, such as job reports, part returns notes, overtime sheets, and expenses.
• Acquire a comprehensive understanding of equipment sold by our company and commit to ongoing professional development.
• Coordinate with other staff members to ensure smooth operation within the Service Division.
• Respect customers' non-disclosure requirements when applicable.
• Prioritize safety procedures, adhering to company protocols and customer site instructions during all work activities, including driving company vehicles.
Requirements:
• Proven experience working on CNC Laser or Punching machines.
• Strong proficiency in Microsoft suite and ability to learn new IT platforms.
• Excellent written and oral communication skills in English.
• Strong technical background, with a keen interest in learning new technologies.
• Flexibility to travel within Ireland and occasionally to OEM suppliers for training.