Join the team at the 5 star Glenlo Abbey Hotel and Estate. Glenlo Abbey Hotel & Estate sits on a 138-acre estate with the original 18th century manor house dating back to the 1740's. The Hotel comprises of 73 bedrooms including 6 suites, 11 Luxury Self-Catering Lodges, Corrib Suite (catering for meetings, events, and weddings for up to 170 guests), River Room Restaurant, Palmers Bar and Kitchen, The Pullman Restaurant (an original Dining Carriage from the Orient Express), Glo Spa & Wellness, and a GUI accredited Championship 9 Hole Golf Course with 21 bay driving range. We are currently seeking applications from suitably qualified candidates for the role of Assistant Reservations Manager. The role of the Assistant Reservations Manager is to support the Director of Revenue with the day-to-day running of the department, ensuring that work is carried out accurately, effectively and to the highest standard. The ideal candidate will be: Standards driven and detail-orientated, always aiming to provide the highest standard of customer service. Have the ability to multi-task in fast based environment. Have an excellent command of the English language, both spoken and written. Have experience as a reservations supervisor Willing to work a 5 day week which will include Saturdays in rotation. Key tasks / Responsibilities To ensure that all tasks on the reservations daily check list are completed by team members prior to the reservations department closing each day. To assist in the maximisation of room revenue, occupancy percentage and yield management. To handle all incoming reservations and enquiries in an efficient, courteous and friendly manner and ensure that queries and requests are answered and followed up. To ensure that all reservations are correctly handled in line with rate management and any other selling guidelines and procedures. To be knowledgeable of the entire reservations procedures according to hotel and group standards. To carry out reservation checks for all upcoming arrivals to anticipate guest needs and ensure any potential no shows are flagged in advance, and all correspondence is cross checked. To be responsible for creating and implementing of policies and procedures, and ensuring all trainings are carried out according to SOPs. To plan and arrange departmental training with the new team members as well as creates a culture of generating new knowledge opportunities and good service attitude. To ensure active daily communication with Reservations, Reception, Housekeeping and F&B. To maximise revenue for both group and individual reservations at peak times. To enter rates and restrictions on appropriate channels. To carry out site inspections as required. To assist with the Meetings and Events department as required. Supervision of general job performance of reservations staff. To complete daily and monthly reports. To manage overbooking situations. To always ensure the highest level of customer care. To oversee the Revenue Directors duties in their absence. What we offer: Excellent salary depending on experience. Career Progression opportunities within the MHL Hotel Collection. Meals on Duty Health & Wellness Contribution Discounted room rates within MHL Hotel Collection and Small Luxury Hotels worldwide. About the MHL Hotel Collection: MHL group is a renowned portfolio of well known, high profile Hotels throughout Ireland. Our core business rotates around our exceptional people. We provide a comprehensive on-boarding, upskilling and professional development process. Skills: Standards Driven, attention to detail