My client in the motor industry is looking to recruit a service receptionist/administrator for their office in Baldonnell. Please send your CV for immediate consideration.
Candidate Requirements
* At least 2 years’ experience in a similar role in the motor industry in a dealership, preferably in a HGV or CVRT environment.
* Excellent and demonstrable front line customer service and administrative skills and experience.
* Good attention to detail for recording all relevant details in documentation and systems.
* Excellent communication and organisation skills.
* Highly flexible and organised with very good administrative skills.
* A working knowledge of vehicle management systems / Keyloop / Kerridge / CDK Autoview is a distinct advantage, but not essential.
* Knowledge and experience of Dealer Management Systems; experience with Kerridge CDK is a distinct advantage.
* Full, valid, current driving licence for driving in Ireland.
* A keen interest in the automotive industry and a general understanding of vehicles and terminology.
Key Responsibilities
* Providing full end-to-end service when a customer confirms they wish to schedule a vehicle service booking or repair via phone, email, or walk-in, including but not limited to:
* Meeting and greeting all service customers promptly and professionally.
* Customer check-in and communications throughout the process.
* Determining workshop availability for service, maintenance, and repair work.
* Ensuring vehicles are ready at the committed time and explaining clearly the work completed.
* All other relevant administration in relation to the end-to-end process for servicing and maintenance of customer vehicles, including systems input, invoicing, and daily management of ‘work-in-progress’.
* Liaising with other teams in the business, including management, sales, warranty, and parts.
* Assisting with gathering customer service feedback, ensuring processes consistently meet ISO standards.
Reward Package:
* Full-time permanent contract with a leading automotive group in Ireland.
* 22 days paid annual leave.
* Contributory Pension Plan.
* Access to Benekit App, wellbeing, discounts, and learning app.
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