Job Title: Professional Services Engineer
This is an exciting opportunity to join a leading multinational SaaS client as a Professional Services Engineer.
Key Responsibilities:
* Provide customer-centric technical support over the phone, email, and remotely.
* Install and configure our clients' SaaS product suite.
* Troubleshoot issues and escalate as appropriate.
* Deliver remote customer training.
Requirements:
* IT-related degree/qualification.
* Experience in a technical support role dealing with complex applications.
* Excellent communication skills.
* Positive attitude with a solutions-oriented demeanour.
About the Company:
This client offers exceptional career progression opportunities and has a proven record of internal promotions.
Key Skills:
* IT Support Engineer.
* Application Support.
* SQL.
* Customer Service.
* SaaS.