FRONT OFFICE CREW – DUBLIN
At Generator
hostels we are obsessed in delivering outstanding service through a personal
touch. As a Front Office Crew Member, you must be part of ensuring that the
Front Office department is run smoothly ensuring that there is a relentless
desire to “wow” our customers at every opportunity, ensuring that customers’
needs are exceeded.Please note that this position would require working day and night shifts.
WHO ARE WE
Generator is on a journey. Appropriate, given
that we're a leading global lifestyle accommodation brand. The journey began in
London, swung through a heap of European capitals on its way to dominating the
world. Generator burst onto the scene in the Americas with the launch of
Generator Miami and Washington DC and most recently took aim at the country’s
biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand
Hotels.
No biggie. Fast Company named us one of the top 50 most
innovative global companies. We, of course, agree. And now this top 50 most
innovative global company (did we mention that?) wants a pretty awesome Front
Office Crew member for Generator Dublin.
Our spaces are safe and seriously social, in the proudest
part of the beating heart of the cities we love. Cultural action, creative
pulse and an outstanding way to waste some of the finite time the universe has
given you - that's what Generator offers. Holds true for staff and visitors
equally, and while chic design is always the backdrop, every Generator in every
destination reflects the unique beat of that city's heart.
BEING YOURSELF is the key to bringing the Generator story
and brand to life.
ABOUT GENERATOR DUBLIN
You'll find Generator Dublin in the hip Smithfield
neighbourhood, adjacent to the Jameson Distillery, just a short walk from
Temple Bar. The hostel’s open social spaces and café and bar, with its
reclaimed wood, exposed brickwork and original stonework, give the place an
unruffled industrial feel.
From the Irish music belting out of Temple Bar pubs to
the elegant splendour of Georgian terraces and squares, the city has many
fascinating faces, every one of them ready to greet you with a welcoming smile
and a pint of Guinness.
NUTS AND BOLTS OF THE JOB
Take ownership of the guest journey to ensure
that you continuously raise the bar and create a truly unique Generator
experienceKnow your guests and have a passion for
independent travel and the road less travelledDemonstrate a passion for delivering
outstanding customer serviceBe part of a
great team within your department that get Generator and want to be themselvesMonitor our
social spaces, lighting, sound and temperature, to make sure they embody the
Generator brand and culture at all timesKnow your
city, its cafés, bars and restaurants, its art, its musicEnsure you
comply with all company policies you have been trained on, which include Fire Training
and Health & Safety and Food HygieneBe
Responsible for all cash handling whilst you are on duty Correctly
administer the Close of Shift procedures every shift with 100% accuracy and
consistency
Naturally
this is not intended as an exhaustive list of duties. Other duties as may be
reasonably required will form part of this job description.
WHAT’S
IN YOUR DNA
Always love our guestsPassionate for the hospitality and the youth
travel marketBe the life the partyBe really, really organisedKeep cool when the pressure hitsEnjoy a super-fast paceUnderstand this is a business, be passionate
about maximising revenueBe creative, innovative and digitally smartYou must be eligible to work in the EU
to be considered for this role
YOUR ROCK STAR EXPERIENCE
Experienced within a front office hospitality
environment Experienced working with a Property
Management SystemFlexible with regards to shifts available per
week (mixture of morning and evening shifts)OUR GLOBAL EMPLOYEE BENEFITSBirthday holiday in addition to your yearly holiday allocationFertility Treatment Support Leave - up to three days' paid leave in any one year for an employee to undergo fertility treatmentEmployee Bounty Program providing opportunities to earn a compensation for new hire referrals with no cap on number of referrals made Company contribution towards gym membership fees for all eligible employees – look good, feel good, work goodIdeas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback2 free nights’ accommodation across any of our Generator x Freehand properties globallyReduced room rates for staff as well as friends and family members (we operate in several locations across Europe & US so your next holiday is sorted)International career opportunities so you can travel the world while working with us (win-win!)Social events, celebrations calendar & various employee recognition schemes – we never ever need an excuse to let our hair down!Online learning tools to help you develop, learn and grow
OUR LOCAL EMPLOYEE BENEFITS10% off all items in the Market Pharmacy
SmithfieldDiscounted tickets for Jameson
DistilleryDiscounted tickets for Dublin
Open Top Tour Bus and other seasonal tours around Ireland
SO YOU THINK THIS MIGHT BE YOU?
That's cool. Send us your application in English. If you’ve got
questions, get in touch!
Also, check out
jobs.staygenerator.com or our social media pages. Here you may well find the
answers to life, the universe and everything, including why there are no
penguins at the North Pole. We look forward to hearing from you.
Join Us
and help us achieve our Vision!