EirGrid Group has developed an ambitious Business Strategy to respond to the unprecedented level of change and opportunity in the energy industry. Our Purpose is to Transform the Power System for Future Generations, and our primary goal is to Lead the Island's Electricity Sector on Sustainability and Decarbonisation.
The Infrastructure Office within EirGrid comprises highly skilled professionals with backgrounds in engineering and business/commerce. The Infrastructure Office is responsible for leading the development and delivery of the power system and interconnection investment programmes, in collaboration with partners, customers & communities.
This role presents an exciting opportunity for a customer-focused and motivated individual to lead a team responsible for delivering high-quality support to EirGrid's connection customers and industry stakeholders in EirGrid's C&C team. These customers and stakeholders are important to Ireland from many aspects including the achievement of our renewable targets, the continuation of sustainable economic growth, supporting security of supply, and the transition of the Irish power system.
Job Purpose
This role involves developing and leading a high-performing customer account management team to support EirGrid's customers and key industry stakeholders. This will require oversight of customer account management and developing new ways to ensure an effective and consistent end-to-end customer journey for our customers. A key focus of this role will be to enhance engagement with these customers and stakeholders, in line with EirGrid's Stakeholder Engagement Strategy, to drive better outcomes for all.
Key Responsibilities
1. Lead the team in a fast-paced, highly collaborative work environment as we transition to a low-carbon energy future.
2. Develop internal structures, procedures, and process documentation for quality customer engagement to ensure a structured, consistent, and effective approach to our customer engagement.
3. Represent the company externally at conferences and events, delivering presentations and engaging in external forums and bodies as appropriate.
4. Manage complex and challenging interactions to drive better outcomes for all in stakeholder and customer engagements.
5. Lead strategic change to effectively adapt to meet the changing needs of customers, industry stakeholders, and company strategy by exploring industry best practice and identifying innovative solutions.
6. Collaborate with peers within EirGrid to meet business priorities, manage resolution of complex issues, provide guidance, and act as an escalation point to the Head of C&C.
7. Relevant degree or equivalent qualification with minimum 10 years' relevant experience working in a regulated environment, ideally in the energy sector.
8. Broad understanding of the complex technical and commercial aspects of the power industry, customers, and key industry stakeholders.
9. Proven experience of leading effective customer and stakeholder engagement in a complex environment with an ability to drive successful outcomes.
10. Working knowledge and experience using a CRM tool.
11. Passionate and engaging with a drive and enthusiasm to deliver on the company Strategy with and through others.
Estimated salary: €80,000 - €100,000 per annum.
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