Job Description:
Key Responsibilities:
* Diagnose and resolve network issues to minimize impact on customer service and improve delivery of benefits.
* Ensure technicians follow Field Engineering's customer service standards and maintain visibility and robustness of frameworks that hold engineers accountable.
* Deliver high-quality documentation and reporting for interventions, including out-of-hours work.
* Participate in on-call activities for field services, including incident resolution within SLAs, in and out of business hours.
* Ensure quality and efficiency provided to internal and external customers.
* Support implementation of process improvements within Field Engineering.
Required Skills:
* Troubleshooting
* Systems Configuration
* Equipment Repair & Maintenance
* Operations
* Regulatory Compliance
* Escalation Management
* Issue Resolution
* Equipment Testing
* Health, Safety & Environment (HSE) Strategy
* Risk Management
* Cabling
* Technical Documentation
* Data Analysis
* Systems Installation
* Decision Making
* Growth Mindset
* Quality Assurance
* Inclusive Leadership
Leadership Standards:
Looking In:
* Leading inclusively and safely
* Owning outcomes
Looking Out:
* Delivering for the customer
* Commercially savvy
Looking to the Future:
* Growth mindset
* Building for the future
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
A few points to note: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required.
If you don't meet every single requirement, we encourage you to apply anyway – you may just be the right candidate for this or other roles in our wider team.