Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making, and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand, and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit www.gong.io .
As a Customer Training Specialist, you'll deliver live training programs to our growing customer base while being energetic and articulate.
RESPONSIBILITIES
* Effectively translate Gong's customer education curriculum into an interactive, multi-tier live training program.
* Work to design and lead tailored virtual trainings, and potential future in-person trainings.
* Collaborate with cross-functional organizations to help ensure training workshops meet the needs of our customers.
* Leverage insights from customer trainings to inform education curriculum.
* Identify gaps in current education materials and work to address these gaps.
QUALIFICATIONS
* 4+ years of experience delivering in-person and virtual training classes for a SaaS company.
* Ability to leverage and show deep domain knowledge to drive customer success.
* Energetic, compelling, and not afraid to present in front of teams.
* Coachable and open to feedback, both internally and on the fly from your audience.
* Ability to thrive in a changing and fast-moving environment.
* Work from Dublin, hybrid working model with three days in the office per week.
PERKS & BENEFITS
* Education & learning stipend to support your personal growth and development.
* Annual Leave / Paid Parental leave to support you and your family.
* Company-wide recharge days each quarter.
Gong believes in offering competitive compensation and benefits tailored to the local region. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, colour, religion, age, or any other basis protected by law.
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