The Metropole Hotel are looking for an Assistant Front Office Manager who is passionate about their role and their career progression.
SCOPE OF WORK: To ensure the smooth running of all aspects of front office.
To ensure room sales are maximized.
To ensure an efficient and personalized service is offered to all guests in line with Trigon Hotel Group procedure brand service standards Assume overall responsibility for the Front Desk in the absence of the Front Office Manager MAIN DUTIES AND RESPONSIBILITIES: Ensure day & night teams synergies & work together as one department Recruitment of staff for the Front Office on an ongoing basis, to maintain the talent bank To develop, motivate and carry out one-week reviews, job chats & Performance Review of all Front Office Staff To oversee and implement all staff training within Front Office and to ensure that signed training records are kept To maximize room sales always and ensure that all Front Office staff are focused on the team's sales objective To set monthly incentives and targets for all Front Office staff and feedback results To prepare the rota for all Front Office staff and to forecast weekly wages To have a complete understanding of all aspects of Night Audit operations and carry out on an intermittent basis To report any comments, complaints and compliments to the General Manager To ensure a high level of personal/work cleanliness and hygiene within the department.
To ensure all duties are carried out in a safe manner regarding the Health & Safety/welfare of themselves, other members of staff, guests, or any other persons on Hotel's premises Employees avail themselves to training and communication meetings as required, for which notice will always be given Monitor & control holidays & lieu time monthly Regularly review SOP Manuals Proactive customer relations Experience and Skills A willingness to learn and a great attitude.
Able to work on own initiative BENEFITS Competitive rate of pay Relocation Assistance Access to our Company Pension Scheme Death in Service Benefit Employee referral bonus Friends & Family discounts across our restaurants Special rates in our hotel accommodation Paid internal and external training days Access to Trained Mental Health First Aiders Team Member Social & Wellbeing Events Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month Meals on Duty Assistance with Leap Cards