About Us
Connected Health is Ireland's premium independent homecare service. We deliver multi-award-winning care that places the needs of our clients at the heart of everything we do. We are recruiting for an Office Administrator to join our growing team to manage the administration of our Cavan office.
About The Role
Reporting to the Client Care Manager, you will be responsible for day-to-day management of the administrator function in the office. You will meet and greet visitors, employees, and clients, providing knowledge of our services with a positive, helpful attitude.
Skills required:
1. Minimum of 1 years' experience as a receptionist or administrator working in a busy/fast-paced office environment
2. Minimum of 1 years' experience of filing, auditing, and compliance processes
3. Full Clean Driving licence
4. Compassionate, empathetic nature with the ability to demonstrate patience and understanding
5. Proactive approach to daily workload
6. Highly organised and efficient
7. Strong Communication Skills
8. Competency in Microsoft applications including Word, Excel, and Outlook
9. Good time management skills
Roles and responsibilities:
1. Provide excellent customer service - telephone and face to face
2. Front of house duties to include meet and greet all visitors
3. Responsibility for auditing the paperwork prior to filing/allocating on the system to ensure all documents are complete, i.e. dates, signatures
4. Upload on the system (One Touch) ensure dates are in place for the reports that are exported from One Touch
5. Update the grids as appropriate
6. Supporting with coordination duties
7. Onboarding process for new carers
8. Complete administration of the day-to-day operations of the compliance/operations department, ensuring documents are accurate and up to date
9. Build relationships with the HSE
10. Help prepare for monthly and quarterly reports and maintain records and system to ensure audit, inspection compliant (internal/external)
11. Support the management in key performance indicators
12. Support managers with compliance and operational functions
13. Complete oversight of the training matrix including liaising with staff to ensure they are completing their training updates when due
14. Linking in with the training department weekly
15. Enrolment in training, QQI maintenance
16. Complete oversight of the compliance matrix to include expiry dates of documents
17. Audit and file paperwork and prepare documents for archiving, appropriate use and management of digital files
18. Work closely alongside the compliance team to ensure Connected Health processes are in place and robust, the area is compliant and up to HSE standards
19. Maintain an up-to-date staff list and client list at all times (KPI)
20. Maintain calendar of the area, to include CCM and Supervisors
21. General office duties, manage all administration of area - clean desk policy throughout office
22. Any other duties applicable to the post as requested by Senior Management
23. Fleet management in the area, car checks, maintain process, liaise with the Fleet manager, all forms and checks
24. Ensure relevant paperwork is available for managers - tablets in working order, liaising with IT as and where necessary
25. Answering phone calls and directing to appropriate departments
26. PPE, uniforms - give out, manage stock and record re online/QR forms
27. Review employment and working conditions to ensure legal compliance
#J-18808-Ljbffr