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Credit Control / Accounts Admin Role, Dublin
Client: Culligan Shared Services
Location: Dublin, Ireland
Job Category: Other
EU Work Permit Required: Yes
Job Reference:
Job Views: 8
Posted: 09.02.2025
Expiry Date: 26.03.2025
Job Description:
Who are we?
At Culligan Shared Services, we are part of the esteemed Culligan group that has served customers with innovative water solutions for over 80 years. Our mission is to provide superior drinking water systems, water softeners, and filtration solutions while minimizing environmental impact. We strive to deliver excellent service, ensuring our customers enjoy the highest quality water for their needs.
Position Overview:
We are seeking a diligent and organized Credit Controller to join our team. In this role, you will be responsible for managing customer accounts, ensuring timely collection of payments, and maintaining accurate ledgers. Your contributions will directly support our financial health and help strengthen customer relationships.
Key Responsibilities:
* Maintain and manage ledgers recording customer debts, communications, queries, and outcomes.
* Ensure timely cash collections and proper recording of customer debt.
* Resolve and negotiate debt cases with both internal and external customers.
* Administer customer account details and case notes accurately.
* Collaborate with necessary operational teams to ensure effective resolution of customer debts.
* Handle payment disputes and work closely with collections and credit control teams.
* Perform cash allocation and account reconciliation as needed.
Requirements
Essential Qualifications:
* Minimum of 1-2 years experience in credit control or relevant financial role.
* Strong verbal, negotiation, and written communication skills.
* Proficiency in Microsoft Office applications.
* Demonstrated ability to provide excellent customer service.
* Comfortable dealing with customers on the phone, both incoming and outgoing calls.
* Comfortable working within set KPIs and cash collection targets.
Desired Qualifications:
* Familiarity with ERP and company accounting systems.
* Experience in a shared services environment is a plus.
* Comfortable working on your own or within a team.
* Working Monday-Friday 9am-5pm.
* 23 days annual leave plus the option to buy more.
* Company Sick Pay (after qualifying period).
* A market leading company pension.
* Employee rewards and discounts through Perks at Work.
* Option to join Health Care Cash Plan.
* Cycle to Work scheme available.
* 24/7 365-day access to Employee Assistance Programme through Health Assured.
* Well-being programs – your well-being is important to us.
* Access to ongoing learning and development with our online learning platform.
* Refer a friend bonus.
* You would be joining a fun, colleague-focused environment, where you are acknowledged and awarded for hard work.
* Hybrid working after full training (3 months full time in the office before hybrid is allowed).
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