Scheduled Operations Administrator
Zurich Life Assurance plc is looking for a Scheduled Operations Administrator to focus on supporting our customer and broker facing teams as they manage, understand and respond to what matters to customers. The person will also deal with other Internal Stakeholders too. We are looking for a highly motivated individual with excellent attention to detail. Successful candidates will gain a thorough knowledge of the workings of a life office by working in a dynamic environment handling premium related activities as well as queries and requests relating to products which range across Corporate and Individual Pensions, Investments & Protection Plans.
This role is a full time role. Initially, due to the nature of the role full time attendance in the office will be required but over time it will evolve into a hybrid based role. Please talk to us at interview about the flexibility you may need.
Your Role
As a Scheduled Operations Administrator your main responsibilities will include, but not necessarily be limited to, the following:
1. Ensuring that our customers come first is a key responsibility of everyone including this role.
2. Processing all payment made by cheque to Zurich. This will involve ensuring that product rules and the company's processes and procedures are strictly adhered to.
3. Occasionally dealing with clients and brokers as well as other stakeholders over the phone or by email.
4. Complaint handling where relevant.
5. Interacting with other areas of the business e.g. Service Teams, Sales, Propositions, Compliance etc. to improve how we work.
Your Skills and Experience
As a Scheduled Operations Administrator your skills and qualifications will include:
1. Good working knowledge of Microsoft Word, Excel.
2. Third Level Qualification in relevant area.
3. Have achieved or be making significant progress towards a relevant professional qualification that meets Central Bank Minimum Competency Requirements.
4. Excellent attention to detail.
5. Ability to work in a dynamic team environment but be able to maintain high degree of accuracy working alone.
6. Be well organized, results driven and capable of working to tight deadlines.
7. Good communicator with excellent interpersonal skills.
Additional Information
Primary work location is Blackrock. Position is Dublin-based. The work is office based for at least the first six months. At annual peaks in November and December (including over Christmas period) longer hours may be required to be worked. This may include weekend work on occasion but this is avoided if possible. During annual peak periods full time office attendance will be required.
If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.
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