Shape a Safer and More Inclusive Online Community
We are seeking multilingual professionals with strong interpersonal skills, exceptional verbal and written communication, and above all, empathy.
Key Responsibilities:
* Investigate and resolve reported issues, including account support requests or potentially harmful content
* Enforce community standards by monitoring reports of abuse
* Utilize market-specific knowledge to find scalable solutions and enhance user experience
* Analyze trends and escalate issues outside company policy to the global team
* Identify workflow inefficiencies and recommend improvements
Required Skills:
* Resilience and ability to thrive in a dynamic environment
* Outstanding interpersonal skills with a strong sense of empathy
* Adaptability, critical decision-making, and problem-solving capabilities
* Effective time management and prioritization of tasks
* Proven ability to meet performance targets (KPIs)
Language Requirements:
* Fluent level (C1-C2) Hebrew in oral and written communication, with an in-depth understanding of culture and social trends in the Israeli Market
* Professional proficiency in English (B2 - C2)
Benefits:
* Free meals onsite
* Private healthcare
* Pension contribution
* 25 days of annual leave
* Extensive training and access to CPL's Wellness Programme
* Tax Saver and Bike-to-Work Scheme
Working hours: 9am - 5:30pm (Day Shift) or 6pm-2am (Evening Shift). Essential workers only. Office-based role, no remote work options available.