Community Operations Analyst
We are currently hiring for the Norwegian speaking market.
Main Responsibilities:
* Investigate and resolve reported issues, such as requests for account support or potentially abusive content.
* Enforce clients Terms of Use by carefully monitoring reports of abuse on the site.
* Become and remain knowledgeable about client's products and community standards.
* Use market specific knowledge and insights to find scalable solutions to improve the support of our community of users.
* Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience.
* Recognize trends and patterns and escalate issues outside the company policy to the global team.
* Identify inefficiencies in workflows and suggest solutions.
Skills & Competences:
* Strong personal resilience with the ability to operate in a pressured and fast-paced environment.
* Strong interpersonal skills, verbal, and written communication skills and most importantly – empathy.
* High adaptability and positive approach to challenges.
* Ability to make decisions, prioritize, solve problems, and work as part of a team.
* Effective time management & Prioritization skills.
* Ability to consistently hit KPIs on time.
Language Skills:
* Fluent near-native level (C1-C2) of market language in oral and written communication, with in-depth understanding of culture and social trends in the region.
* Advanced level of English (C1).
Contract:
* Full-time, permanent with Covalen.
Compensation:
* €29,700 per year as base salary.
* 25% salary uplift for the late hours from 10pm to 2am (in total, up to €30,200 per year).
* €12 per day (before tax) as travel allowance.
* Free meal (lunch or dinner) on-site.