Senior Business Analyst
We are seeking a highly experienced Senior Business Analyst to join our Financial Services Advisory Practice. The successful candidate will work on a wide range of projects and programmes, leveraging their expertise in digital transformation and strategic change.
Responsibilities:
* Engage with business users to understand problem statements and agree upon the scope of engagement.
* Interview product owners to develop customer-driven processes and document process models.
* Analyse statistical data to support business cases for change.
* Research and analyse best-in-class industry processes to support digitization and simplification of customer journeys.
* Develop digital strategies to enhance customer retention and loyalty.
* Employ process modelling techniques to capture requirements.
Key Skills:
* Design thinking and stakeholder management.
* Requirements gathering through workshops and communication.
* Business case development and process modelling.
* Agile and Waterfall SDLCs.
* Continuous improvement and collaboration.
About Us:
NTT DATA Services is a global business and IT services provider specialising in digital, cloud, and automation. We offer a comprehensive portfolio of consulting, applications, infrastructure, and business process services.