Role Details
Title: Arrears Support Advisor - Kilkenny Full-Time - 6 months
Cpl is a proud Talent Partner to Bank of Ireland. We have been a trusted partner delivering brilliant, engaged and committed people to support Bank of Ireland's promises to deliver for their customers.
Our Approach
Cpl trusts that Bank of Ireland offers a fantastic opportunity for our Cpl Colleagues to learn, develop and build their career within banking, receiving access to the best training, systems and support from colleagues in Bank of Ireland.
Our Goal
Our goal is to set you up for success while you are a Cpl colleague on site with Bank of Ireland, regardless of your role, duration or contract terms.
Description of Business Unit
The early intervention and management of mortgage pre-arrears and arrears customers experiencing financial difficulty is a key priority for Bank of Ireland, and it falls under the responsibility of MARS within the Retail Ireland Division.
Mortgage Customer Solutions
The Mortgage Customer Solutions contact centre, located in Kilkenny/Dublin, has operational responsibility for resolving mortgage arrears for customers in financial difficulty within Bank of Ireland Group mortgages.