Assistant Front Office Manager
Direct and manage the Front Office Team to ensure efficient, prompt, courteous, and proactive service is provided to all guests.
Key Responsibilities:
* Ensure highest standards of guest care and customer satisfaction are maintained at all times.
* Monitor present and future trends, practices, and systems to determine hotel competitiveness in the market place.
* Participate in development of recognition programmes for staff, advertising, and promotional programs to increase market awareness and penetration.
* Control and analyse departmental costs on an ongoing basis.
* Duty Manager Shifts.
Financial Management:
* Maintain Guest Ledger.
* Produce weekly invoice and statement runs.
* Issue Trial Balance, Managers and Guest Ledger reports.
Communication:
* Broadcast customer comments and issues to Rooms Division Manager and relevant Department Manager.
* Maintain effective communications with all Departments.
People Management:
* Ensure departmental members are conversant with Quality Standards.
* Utilise leadership skills and motivation to maximise employee productivity and satisfaction.
* Challenges employees within department to achieve optimum yield management, occupancy, and average room rate.
* Select potential staff in co-ordination with Human Resources.
Health and Safety:
* Have full knowledge of Hotel & Golf Links Fire and Health and Safety Procedures.
* Complete duties and tasks with due care for the Health and Safety of yourself and other employees and guests.
OCCASIONAL DUTIES:
* Carry out any other reasonable duties as requested by a member of the management team.