Field Service Engineer Role
We are seeking a skilled Field Service Engineer to perform repair, installation and service on various equipment used within the Medical Devices Manufacturing Industry.
Duties and Responsibilities:
* Provide on-site calibration, installation and validation of various equipment.
* Perform hands-on troubleshooting, service and repairs.
* Provide high level technical support to external customers at their location and from the office.
* Provide on-site training to the customers.
* Create and maintain service information in the company database.
* Timely and professionally handle field service calls and issues arising from the field service visits.
* Timely complete and submit all required paperwork.
* Communicate with the customer to ensure satisfaction and implement any necessary corrective actions.
Requirements:
* Bachelor's Degree or equivalent technical qualifications in mechanical engineering.
* Experience in service and maintenance of Medical Device manufacturing equipment.
* Excellent technical and troubleshooting skills.
* Strong, professional customer service attitude and communication skills.
* Problem solving ability and able to use initiative.
* Good record keeping/documentation skills and working knowledge of MS Office, Excel.
* Flexible and positive attitude.