Job Description
The Portfolio Specialist role is responsible for maintaining relationships with core 1 and core 2 maintenance customers by upselling KONE Maintenance Solutions and renegotiating contracts to meet their requirements.
Main Responsibilities
1. Customer Retention and Portfolio Growth: Drive execution of individual sales plans to grow revenue and margin within assigned portfolios.
2. Contract Profitability: Review reports and create plans to improve growth, focusing on value propositions that highlight the benefits of KONE solutions for customer needs.
3. General Sales Administration:
* Tendering: Complete renegotiation tender documents and manage customer contract queries.
* Purchase Order (PO) follow-up for maintenance contracts and call-outs.
* Renegotiation and Cancellation Prevention: Proactively renegotiate expiring contracts and resolve cancellation risks.
4. Data Quality and Communications:
* Coordinate contract negotiation problems with supervisors and MOMs.
* Monitor leads' contract renegotiation activities in CRM and assign tasks accordingly.
* Document customer information and maintain accurate customer data.
Key Experiences and Skills
* Account Management experience is essential.
* Tendering experience.
* Upselling/Solution selling.
* Service industry experience is beneficial.
* Contract administration.
* Proficient in Microsoft Office & CRM.
* Effective communication skills in English (written and spoken).
* Customer-centric mindset, good negotiation and problem-solving skills, attention to detail.
About the Role
This role offers a competitive salary, 21 days holiday, 10 additional Bank Holidays, Pension Scheme, development opportunities, and regular development reviews. You will receive endless support from experienced leaders within the lifts industry and have access to quarterly commission and hybrid working arrangements.