Customer Service Agent
We are seeking a skilled and dedicated individual to join our team as a Customer Service Agent. As part of our experienced customer experience team, you will play a crucial role in delivering exceptional service to our customers.
About Us
Our company is deeply committed to excellence in everything we do for our customers, consumers, and employees alike. We have been recognized as a leader in the industry with awards such as the Deloitte Best Managed Companies in Ireland Gold Standard.
Core Values
We operate under five core values that guide our actions: Support, Openness, New Thinking, Ambition, and Sustainability.
Responsibilities
* Process customer sales orders, confirm order price and delivery dates, and agreed turnaround time
* Chase and follow up on estimated arrival times from the purchasing team and advise customers with updates
* Manage back orders to strict deadlines
* Deal with all customer queries to the required standard
* Support the customer service, technical support, and showroom teams with other customer requirements when necessary
* Involvement in standards improvements and progression with the customer experience manager
* Promote products and offer alternatives that will benefit our customers
* Support and liaise with purchasing on the order/sales trends of customers for forecast/budgetary purposes
* Maintain excellent customer relationships
* Build and maintain excellent product knowledge
* Ensure effective communication with all departments
* Liaise closely with the warehouse and finance teams on outgoing orders and customer returns
Requirements
* Proven experience in dealing with customer queries to the point of resolution
* Excellent customer facing, telephone, and electronic communication skills
* Proven ability to solve problems and remain calm under pressure
* Well-organized and excellent attention to detail
* Excellent computer skills
* A third-level qualification in business or a related field is desirable