Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.Why Join Us?To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.Account Manager, Partner Success Vacation Rentals, ItalyGrows a segment of the portfolio of accounts by managing them directly or contributing to deepening those partnerships. Analyzes business and operational performance to find opportunities for optimization. Handles service delivery for active accounts, communicating technical and operational impacts as needed. Ensures execution of account strategies and shares best practices across teams and regions.What you'll do:Builds relationships with customers account team, including key buyers/decision makersAssists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build customer accountUnderstands and reports a customer’s business issues through appropriate organization channelsRecommends products, services, and insights that meet customer's needsBuilds relationships with customer's account team, including key buyers/decision makersAssists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build customer's accountUnderstands and reports customer’s business issues through appropriate organization channelsAcquires a good understanding of how the department operates and fits into the larger organizationDemonstrates awareness of the policies, practices, trends, and information (including competitor) that impact the organization and its customersDemonstrates good understanding of the financial impact of decisions/solutions on the organization and its customersDocuments components of a business case for change at the direction of more senior colleagues as neededAcquires and maintains a working knowledge of financial data and the company’s standard contract terms and conditions by reading product literature, contracts, and asking questions of peersLearns the contract negotiation process and how to complete contractual arrangementsExchanges nuanced information to build consensusAble to handle key objections with ease and proactively seeks help from a manager when needed to address areas of difference and ensure agreements among all partiesConducts straightforward cost, benefit, and risk analyses of possible solutions and the implications not reaching an agreementIdentifies and actively engages stakeholders in decision making and strategies to benefit account and organization. Closes deals effectivelyUnderstands standard offerings and major areas of expertiseBuilds a working knowledge of products, technologies, offerings, etc., within scope of responsibilityDevelops an understanding of competitors’ standard products and servicesDemonstrates insightful application of products, technologies, and offerings to accountDemonstrates the importance of maintaining ongoing business relationships with colleagues and external customersStrategically builds relationships to support total portfolio and organization needsDevelops understanding of customer's industry and competitive marketAttends meetings with customers to understand needs and expectationsLearns the metrics to assess the performance of products, services, and solutions against customer needs/expectationsDevelops key value proposition statements, case studies, etc., to demonstrate the value of the company’s products, services, and solutions Who you are:2+ years for Bachelor's, 0-2 years for Master's Degree in a related field or equivalent professional experience.Proficiency in English + ItalianEffective communicatorProficient in sales techniquesPortfolio management, relationship account management, upselling, and cross-sellingAccommodation requestsIf you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.