SureSkills are looking to speak to experienced Application Support professionals on behalf of our client, a leader in supply chain solutions in Ireland & UK. This company has experienced consistent growth in recent years with no signs of this slowing down. If you are proficient in database frameworks and comfortable taking ownership of end user issues, this is a quality opportunity for someone to grow their career.
Dublin (Hybrid Model - 3 days onsite)
€40,000 + annual bonus
Responsibilities:
* Deliver expert-level support for business-critical applications, addressing and resolving technical issues to ensure smooth functionality.
* Conduct in-depth analysis and troubleshooting of application problems, utilizing advanced SQL querying and database expertise.
* Work closely with development teams to devise and implement solutions for complex technical challenges.
* Monitor application performance, security, and reliability, implementing measures to maintain optimal operations.
* Handle and prioritize multiple support requests, ensuring efficient resolution and maintaining high levels of user satisfaction.
Skillset:
* Proficiency in SQL querying, with the ability to write, analyse, and optimise complex queries.
* In-depth understanding of various database frameworks, including relational databases such as MySQL, PostgreSQL, or SQL Server.
* 3+ years of experience in application support or a related field. Experience with Infor and ITIL frameworks would be beneficial.
* Excellent problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
* Strong verbal and written communication skills, with the ability to convey technical information to non-technical users.
Please note, the onsite expectation of the role will be across the companies 3 sites. As a result, you will need your own transport and valid driving licence.
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