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We’re Saol Assurance. We’re a Life Assurer offering protection, pensions, and investment products. We are a progressive and purposeful business that aims to have a positive impact on society. We are reshaping the Irish financial industry and our focus is on building a life insurance company that provides relevant, quality solutions that empower customers to take control of their financial wellbeing.
Trading as AIB life, we help AIB customers prepare for retirement, protect their loved ones, and invest in a flexible way.
We’re on a mission to make financial security easier by simplifying our products and by building smart financial tools that live on the AIB app, helping AIB customers stay on track.
We’re a joint venture between two firms with a deep history: AIB and Great-West Lifeco.
Why work with us?
We are striving to create an environment where each of us feels like we belong, can be at our best, and is valued for our unique perspectives and talents.
With an opportunity to be part of building a brand new life insurance company, we offer flexible working and excellent benefits along with a strong and supportive team culture.
Are you ready to make an impact in a dynamic, fast-paced environment that blends strategic thinking, operational expertise, and meaningful collaboration? If you’re passionate about driving sales effectiveness and ensuring robust compliance, we have the perfect opportunity for you!
Join Us as a Sales Excellence Operations Specialist – Elevate Your Career in Sales Excellence!
About the Role
As part of our centralised team, you’ll play a pivotal role in supporting Financial Planning Specialists and Advisors. From tackling complex cases to ensuring the smooth day-to-day operations of our sales channel, you’ll be at the heart of a business function that’s critical to our success. With a strong focus on risk management, compliance, and process improvement, you’ll help shape and enhance the future of sales excellence in our organization.
If you’re looking for a role where your expertise can make a real difference, this is it.
Key Responsibilities
In this role, you’ll:
1. Take ownership of key business support functions, such as:
2. Reviewing vulnerable customer cases
3. Analysing results from mystery shopping
4. Reviewing issues raised from welcome calls
5. Serve as the subject matter expert for systems and technical operations, offering critical support with complex cases.
6. Collaborate with sales teams to implement strategies that improve performance and uncover growth opportunities.
7. Provide actionable feedback to sales channels and individuals, helping enhance effectiveness across the board.
8. Build and maintain strong relationships with internal and external stakeholders, ensuring alignment with business goals and fostering a customer-first mindset.
9. Deeply understand strategic objectives and communicate them effectively within the team.
10. Leverage your understanding of the broader business context to deliver value at all levels.
What We’re Looking For
To thrive in this role, you’ll bring:
1. A QFA qualification and a relevant degree or Business Master’s.
2. At least 5 years of experience in Financial Services or Insurance, with solid technical knowledge of governance, risk, and compliance management.
3. A strong customer service orientation and the ability to build trust.
4. Exceptional relationship management and influencing skills, creating buy-in across all levels.
5. Excellent interpersonal and communication skills, with a talent for challenging the status quo effectively.
6. A team-focused mindset, combined with the ability to deliver on business objectives.
7. Strong business analysis acumen and a deep understanding of the insurance industry.
Please note, this is a Minimum Competency role covered under the terms of the Central Bank requirements.
Seniority level
Associate
Employment type
Full-time
Job function
Sales and Quality Assurance
Industries
Insurance
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