Community Operations Analyst
Assist our client's community by empathetically, accurately and on time resolving inquiries.
Key Responsibilities:
* Become knowledgeable about client's products and community standards.
* Make well-balanced decisions and be an effective advocate for our community.
* Investigate and resolve issues reported on the client's platform, such as account support and abusive content.
* Respond to user inquiries with high quality, speed, empathy and accuracy.
* Use market-specific knowledge, signals and insights to spot scalable solutions to improve community support.
Essential Competencies:
* Strong personal resilience in a pressured and fast-paced environment.
* High adaptability and positive approach to challenges.
* Ability to make decisions and solve problems.
* Effective time management and prioritization skills.
* Ability to work as part of a team and consistently hit KPIs on time.
Work Arrangements:
* Location: Sandyford (D18)
* Working hours: Day - 9am to 5:30pm and Evening - 6pm to 2am
* Shift: Day or Evening (Non Rotational)
* Pay Schedule: Monthly
* Contract Type: Permanent