About us
Our purpose is simple, to save lives at sea. Since the 19thcentury, our crews have been risking their lives to save those who are in danger of drowning.
We are looking for a Systems Support Coordinator based in our Lifesaving Operations Department to help build on the training already delivered to staff and volunteers across the RNLI, and to help to develop new systems as a customer representative on projects and providing onward training and general support.
Your role
As a Systems Support Coordinator you will be involved in coordinating the needs of your end users in new and current RNLI systems, by reporting issues and updates you will help improve the systems to make the tasks simpler and less time consuming for our lifesavers.
Your role as Systems Support Coordinator has three main functions:
1. To help project teams develop and test new technology solutions from idea initiation to being ready for deployment.
2. To deploy new technology solutions by delivering training to end users.
3. To support users with technology solutions that are part of business-as-usual processes and contribute towards process improvements
Your responsibilities in this role will include:
* Be a Super user of the new RNLI systems with a comprehensive knowledge of their operation and application.
* To support all Lifesaving areas and other coastal teams by coordinating, planning events, meetings, communications, and activities ensuring that all relevant documents are prepared pre-meeting and actions are documented post meeting.
* Supporting the running and facilitation of events with decision makers, system owners and end users to chart and define existing and future work stream processes, systems, and hardware.
* Assist other RNLI support teams with systems issues.
* Work with the stakeholders to identify training needs, support the creation of targeted and timely training interventions within agreed timescales and deliver the training during deployment.
About you
As Systems Support Coordinator you will have an inquisitive mind and an appetite for understanding how users interact with technology. Empathy with the end user is more important than being a systems expert and full training in the systems will be given.
To be considered as the Systems Support Coordinator you will need:
Essential Criteria
* Full driving licence is required
* Good IT skills – PC literate, happy using Microsoft tools, happy using systems and applications. AX a bonus however we can teach this.
* Managing self – able to work from home, keep focused and prioritise workload appropriately to the business needs.
* Working with People – the ability to work with anyone and help them to get the most out of the systems that we support.
* Living within the Region the role covers
* Training delivery – the ability to train staff and volunteers to use RNLI applications and systems, this can include creating work instructions and training documentation.
* Customer Focussed, treat everyone as a customer and give them the service that you would want to receive.
Desirable Criteria
* Experience of lifesaving operations processes – Application used in Lifesaving Operations processes include AX, IT Self Service, LSAR, Horizon, RCAMS, MySAR, MyStore, Compass ZMYStation and RNLI2.
* Knowledge of the workings of our Lifeboat Stations and Beach Lifeguard units
* Have a knowledge of Bitlocker, Bomgar and Password resets andRaspberry Pi and basic Windows PC construction.
You will need to be based in the Region to be considered for this role.This is a home-based role covering Regional Base – Ireland and RNLI stations in the south of Ireland from Dun Laoghaire clockwiseto Courtown and Youghal clockwise to Galway including the Aran Islands, Lough Ree and Lough Derg.The flexibility to work evenings and weekends, when required, is essential.
So, if you have experience within System Support Coordination and are ready for a new challenge and like the look of this vacancy - please apply now using the button shown.
#J-18808-Ljbffr