Credit Control Agents play a key role in supporting the expansion of our business and customer base. As a proactive and detail-oriented Credit Control Agent, you will work closely with the credit control team to manage cash collections, handle customer queries, and ensure the smooth operation of credit activities.
Key Responsibilities:
• Manage the collection of payments from Commercial and Domestic accounts, ensuring timely and accurate processing.
• Ensure strict compliance with the company's Credit Policy in all credit control activities.
• Initiate and manage outbound calls to follow up on outstanding payments.
• Consistently meet and exceed targets related to cash collections, recovery rates, and other key performance indicators.
• Refer overdue accounts to debt collection agencies and initiate legal action where necessary.
• Work with customers to create and manage payment plans for both Domestic and Commercial accounts.
• Maintain oversight of outstanding debtor balances, ensuring accurate tracking and resolution of aged debts.
• Respond to customer inquiries promptly, investigating and resolving account-related issues.
• Handle customer communications via email and phone, ensuring a high standard of service.
• Prepare regular reports on cash collections, aged debts, and other key metrics; perform general administrative tasks as required.
Candidate Profile: The ideal candidate will have 1-2 years of experience working in credit control or accounts receivable. They will possess a strong working knowledge of the collection process and be driven by targets and results.