**Job Title:** Customer Service Representative
We are seeking an individual with customer service experience to join our team in the financial sector. This role offers great opportunities for upskilling and career progression.
A leading company in Shannon is looking for talented individuals to take on a challenging role that will allow them to kick-start a career in the financial sector.
This opportunity includes:
* Responsibilities include putting payment plans in place, handling customer portfolios, providing excellent customer service, and dealing with customer queries and complaints.
* Working with a diverse range of customers, utilizing negotiation skills to resolve issues efficiently.
* Corresponding with customers via various communication channels, ensuring timely responses.
To succeed in this role, you will need:
* 1-2 years of customer service experience (call center experience desirable).
* Graduate level education or relevant qualification.
* Native-level English proficiency.
* Ability to work under pressure, meeting targets and deadlines.
This position offers a range of benefits, including:
* Bonus scheme available.
* Pension and healthcare from day one.
* Full study support for globally recognized APA Qualification.
* 20 days' holiday plus 3 company days off.
* Free parking on site.
* Weekends off.
* Hybrid working arrangement.